This web site is operated by Gimajasa Limited. whose details are as follows:
Gimajasa Limited. is registered in Hong Kong, with registered number 11068631-000-05-11-7.
We ask you to read these Terms and Conditions so that you can be sure of all your rights as a Dr. Wheatgrass HK customer, wherever you live in the world. For further details, please see our Order Help page.
- Despatch Times
At Dr. Wheatgrass HK our stock levels of goods offered are usually 97% minimum in stock at all times. Fluctuations are caused by excessive demand e.g. newspaper articles on a product. If we are out of stock because a manufacturer cannot supply a product, wherever possible, we will inform you on-line before you order.
Goods are despatched within 3 working days of receiving cleared funds. If you are paying by cheque, please allow time for your cheque to arrive by post, and for your bank to clear your cheque. If for any reason we are unable to despatch your order in full within this period, we will notify you by email, and you will be entitled to a full or partial refund. Please note that refunds are made by the same method of payment that you used to pay us: credit card payments will be reimbursed to your account; payments by cheque, postal order or money order will be refunded by cheque.
- Delivery & Delivery Charges
Within HK - We allow pick up, by HK post or courier. We send out all goods within the HK by Hong Kong Post office or a reputable courier service. Postage and packing is charged at a variable rate according to weight.
Rest of the World - we send out all goods to the rest of the world by Hong Kong Post office or a reputable courier service. Postage and packing is charged at a variable rate according to weight, and this will be shown on the final screen before you make your purchase.
Payment can be made by credit or debit card using either our secure on-line banking system, or by phone/fax/post if you prefer. Payment can also be made by cheques drawn on a HK Bank. Orders purchased by cheque will be processed and sent out once the cheque has cleared. Payment can also be made by postal order or international money order.
We operate a 100% satisfaction guarantee. Goods may be returned to us within 30 days of receipt, provided they are unopened and in the exact condition in which they were despatched from us. All returns must be authorised in advance by contacting Customer Services, and completing the form on the Contact Us page. Refund will be applicable to the cost of goods only, and not to the cost of postage or carriage. We accept no liability for non-receipt of returned goods.
Breakages or non-compliance must be notified immediately upon receipt of goods. Damaged or non-compliant goods must be returned to Dr. Wheatgrass HK. Please contact Customer Services for authorisation and advice.
All content of this web site is provided as a service to our customers for information purposes only, and is not a substitute for professional medical advice. Please ensure that you carefully read all product packaging and labels prior to use. Please consult your medical practitioner if you have, or suspect you may have, a health problem. Please consult your medical practitioner before taking any new product, particularly if you are already under medical care.
All web site design, text, graphics, and the selection and arrangement thereof, and all software Copyright 2010, Dr. Wheatgrass HK ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy sections of this web site for the sole purpose of placing an order with Dr. Wheatgrass HK or using this web site as a shopping vehicle. Any other use of materials on the web site, including reproduction for purposes other than the above-noted, modification, distribution, or replication, without the prior written permission of Dr. Wheatgrass HK is strictly prohibited.
- Data Protection and Privacy
Dr. Wheatgrass HK has a policy of consumer protection, and will not pass consumer details to any third parties for any purposes whatsoever.
These terms and conditions do not affect HK consumers' statutory rights.